Therapy FAQs

  • Sessions are currently offered to adults online via telehealth, so therapy is convenient from home.

    I am licensed in North Carolina and also have an Authority to Practice Interjurisdictional Telepsychology (APIT) authorization from the PSYPACT Commission, which means I can provide virtual care to anyone physically located within one of the many participating PSYPACT states and territories (click the link for a current list).

    If you travel between North Carolina and PSYPACT states, I can continue to meet with you. If either of us are located outside of these states where I am licensed to practice, we will have to reschedule our session.

  • We will start out meeting weekly, which allows us to build a strong working relationship, which is the main predictor of therapy effectiveness. Weekly sessions can also help clients build momentum and notice improvements quickly. We can discuss shifting to a biweekly schedule over time.

    • Consider where you would like to grow and what changes you want to move toward.

    • Gain insight your patterns of thoughts, feelings, and behaviors. Notice what is currently helpful to you and what may keep you stuck.

    • Practice new ways of responding to painful or uncomfortable thoughts, feelings, and body sensations.

    • Practice new patterns that are aligned with your values. Leveraging your strengths in the process.

  • Depending on my availability, I may be able to schedule an additional session between your regularly scheduled appointments.

    I am not able to provide crisis support services. If you are in crisis, please text or call 988 (the 24/7 national suicide lifeline), a local behavioral health emergency team (HEART if located in Durham), call 911, or go to your nearest emergency room.

  • Various factors can influence the length of therapy, including the client’s goals and bandwidth to practice in between sessions. Clients who are able to commit to weekly therapy sessions and practice skills regularly outside of sessions often notice progress sooner. Most of my clients experience some relief in the first 1-2 months of weekly appointments.

    Some clients are looking for short-term therapy (3-6 sessions) with a focused goal in mind, while others have goals that would benefit from 8-20 sessions.

    My goal is for my clients to gain insight and skills that they can carry with them, and transition out of therapy when their goals are reached. Some clients who “graduate” from therapy will return in future months for “boosters”, or return in a different phase of life.

    Clients who want to treat posttraumatic stress disorder (PTSD) and/or obsessive compulsive disorder (OCD) should expect to commit to 12-20 sessions of therapy. For those who would like to complete a full course of PTSD or OCD treatment in a short period of time, I offer expedited therapy schedules which involve meeting 2-3 times per week.

  • As a licensed psychologist, I do not prescribe medication. However, I can work closely with prescribing providers and/or refer clients to qualified professionals.

  • Yes, I utilize secure HIPAA-compliant platforms, including my electronic health record (EHR), telehealth software, and phone/fax.

    Your personal information and what you share during therapy is confidential personal health information. This information is kept private, unless you give consent for information to be shared with a specific person (e.g., consultation with one of your providers for care coordination), or if there is a legal or safety issue that requires additional support. These circumstances are outlined in my consent forms and we will discuss limitations to confidentiality.

  • I meet with clients Tuesday - Thursday: 11 am - 5 pm

    I try to respond to all phone calls, website contact form inquiries, and emails within 24 hours on weekdays.

  • Potential new clients can fill out this contact form or email me at contact@drjesscoleman.com. These formats are for non-urgent communication only.

    My clients contact me via the client portal, which is secure and confidential. I am often not immediately available by phone. I try to answer client calls within 24 hours, aside from weekends.

Policies

  • I ask for notice for cancellations within 2 business days (M-F), otherwise you are responsible for the cost of your session. This is because I reserve your regular appointment just for you. There is no charge if you cancel with less than 48 hours notice and we are able to reschedule your session for the same week.

    Limiting the number of clients I have at one time and having a consistent weekly schedule allows me to have a steady income and do the work I love in a sustainable way.

  • Clients are required to have a credit card on file that is automatically billed at each session.

  • Email can be used to schedule and change appointments, not to share clinical information. The same 48-hour cancellation policy applies to communicating via email as it does to the client portal or phone.