Therapy FAQs
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Sessions are currently offered to adults online via telehealth, so therapy is convenient from home.
I am licensed in North Carolina and also have an Authority to Practice Interjurisdictional Telepsychology (APIT) authorization from the PSYPACT Commission, which means I can provide virtual care to anyone physically located within one of the many participating PSYPACT states and territories (click the link for a current list).
If you travel between North Carolina and PSYPACT states, I can continue to meet with you. If either of us are located outside of these states where I am licensed to practice, we will have to reschedule our session.
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Clients often come to me during periods of distress, uncertainty, or transition. Together, clients and I work to:
Clarify where they would like to grow and what they hope will be different in their life
Identify the internal and external forces that are shaping their mental health and well-being
Notice what patterns are helpful to them and what may keep them stuck
Practice skills and strategies that are sustainable in their life
Build plans for coping with specific stressors
Shift behavior patterns that are no longer serving them
Reconnect with personal values, aspects of identity, and personal agency
Practice staying connected to and living according to their values
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We will start out meeting weekly, which allows us to build a strong working relationship, which is the main predictor of therapy effectiveness. Weekly sessions can also help clients build momentum and notice improvements quickly. We can discuss shifting to a biweekly schedule over time.
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Various factors can influence the length of therapy, including the client’s goals and bandwidth to practice in between sessions. Clients who are able to commit to weekly therapy sessions and practice skills regularly outside of sessions often notice progress sooner. Most of my clients experience some relief in the first 1-2 months of weekly appointments.
My goal is for my clients to gain insight and skills that they can carry with them, and transition out of therapy when their goals are reached. Some clients who “graduate” from therapy will return in future months for “boosters”, or return in a different phase of life.
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As a licensed psychologist, I do not prescribe medication. However, I can work closely with prescribing providers and/or refer clients to qualified professionals.
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I use secure, HIPAA-compliant platforms for telehealth, messaging, and records. Your information is confidential except in specific legal or safety situations, which are outlined in the informed consent forms and we will discuss.
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I meet with clients Tuesday - Thursday: 12 pm - 6 pm
I try to respond to all phone calls, website contact form inquiries, and emails within 24 hours on weekdays.
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Potential new clients can fill out this contact form or email me at contact@drjesscoleman.com. These formats are for non-urgent communication only.
My clients contact me via the client portal, which is secure and confidential. I am often not immediately available by phone. I try to answer client calls within 24 hours, aside from weekends.
Policies
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I ask for notice for cancellations within 2 business days (M-F), otherwise you are responsible for the cost of your session. This is because I reserve your regular appointment just for you. There is no charge if you cancel with less than 48 hours notice and we are able to reschedule your session for the same week.
Limiting the number of clients I have at one time and having a consistent weekly schedule allows me to have a steady income and do the work I love in a sustainable way.
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Clients are required to have a credit card on file that is automatically billed at each session.
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Email can be used to schedule and change appointments, not to share clinical information. The same 48-hour cancellation policy applies to communicating via email as it does to the client portal or phone.